FAQs
Need help getting started?
Preliminaries
Print Connect is an innovative application that empowers you to effortlessly design your print products, conveniently place orders at any time, seamlessly share your company's branded assets with fellow members, and efficiently submit orders with ease.
Yes, there is a complimentary version you can sign-up for. Feel free to explore its features and functionalities to determine if it aligns with your needs and preferences. For further information, please visit our Print Connect information page for details on each of the packages we offer.
Navigating this service is effortless. Just upload your assets or design them directly within Print Connect. Once uploaded, you can easily share access to your team members. Keep in mind that available features vary depending on the service plan you choose. For a comprehensive overview of our tiers and their offerings, please refer to our pricing sections.
No additional software installation is required to utilize Print Connect. This exceptional service operates entirely through the web, granting you access to your files from any hardware, including your phone. Seamlessly place orders from any device with ease.
With Print Connect, you can effortlessly create and save your branded marketing materials, designing them to resonate with your brand's voice and style. Collaboration is simplified as you can access a shared library and invite team members to contribute, ensuring consistency while fostering creativity. Print orders can be placed from anywhere and picked up at any of our over 300 Staples store locations across Canada, or delivered right to you, removing barriers for smooth business operations. We provide a comprehensive solution tailored to you and your business needs, offering versatile tiers with tailored solutions for every need to ensure your satisfaction.
Printing
You have the flexibility to upload files in jpeg, jpg, png, pdf, and svg.
There are no restrictions on storage capacity, and your files will remain accessible for as long as you maintain your subscription to the service.
All products will be ready in 5-7 business days.
You have the convenience of choosing to have orders shipped directly to your location or opt for pickup at a Staples store of your preference. With over 300 stores spread across Canada, you have easy access to our services nationwide.
Payment
We accept all major cards, including Visa, MasterCard, American Express and our own Staples® Credit Card (gift cards are excluded).
If your experience with our service falls short of your expectations, we're committed to making it right. Don't hesitate to get in touch with us via the contact section, and we'll gladly assist you until you're completely satisfied.
Support
Silver memberships include the option to contact us via email, while gold memberships offer the choice to reach customer service via email or phone.